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Condor
- Conceptual design and implementation of a data warehouse as well as a reporting system for pricing and route success calculation
- Implementation of an IT system for contract management and invoice checking for flight-related services
GfR – Gesellschaft fuer Reisevertriebssysteme mbH
- Executive Management of B2B and B2C division with leadership responsibility for 145 employees
- Conceptual design and implementation of a Multi Channel Sales Strategy
- Implementation of turnover dependent compensation system for Customer Contact Centre employees
Hapag-Lloyd Fluggesellschaft mbH
- Conceptual design and implementation of cost and result calculation and the associated planning of flight operations
to partners Rudolf Moser, Arno Schönberg
- Developing a concept for the future cooperation of different IT controlling systems
- Supporting the integration of Hapag-Lloyd into TUI AG
- Conceptual design, choosing of software, development and implementation of an informational system for route management and load optimisation
- Analysis and restructuring of processes between buying (framework agreements) of services and goods to daily orderings and invoice checking
Lufthansa AG
- Overall responsibility for German Customer Contact Centre with 370 employees
- Design of outsourcing strategies and models
- Conceptual design and support of cost management projects
- Support of yield management improvement programmes
- Support of Sales Support Projects within “Star Alliance”
Lufthansa Technik AG
- Conceptual design and production of international image and product folders for different branches
Regional Investments, Dubai
- Feasibility study for a new airline in the Middle East
- Conceptual design and planning of a low cost carrier
- Coaching for communications with investors and cooperation partners
Thomas Cook AG
- Site Analysis and development of Customer Contact Centre Organisation
- Design of Quality Standards
TUI Airlines
- Setup of low cost airline „HLX“
- Choosing, implementing and migrating all IT systems, e.g. for reservation, internet distribution, customer relationship management, newsletter distribution or reporting
- Integration of controlling processes and implementation of a consistent system for cost management in international airline holdings of TUI group in Germany, England and Sweden
